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Customer Development Series – Move Customer and Tourist to Advocates

October 27, 2020 @ 2:00 pm - 3:00 pm

From Mere Satisfaction to Real Advocacy

I have an issue with the word “satisfaction”. Since when is being “satisfied” a good thing? It’s a mediocre achievement. You want ecstatically happy customers, evangelists and zealots that tell you everything they love. You want passion – not satisfaction, especially in todays’ retail environment. Gain from customer feedback. As a small business owner you rely on word of mouth marketing — do you want just “satisfied” customers?

By being able to move customers from being simply satisfied to delighted, then to advocacy — the benefits are enormous.

Register here – https://growgreatfallsmontana.org/the-wold-series/

Can’t commit to these days/times? No problem! Sign up and we’ll send you links that you can watch the sessions at your convenience.

Curious to see how these projects pencil out?For each of the vision projects we have project analysis that includes Project Descriptions, Cash Flow Projections, and Rent Roll Summaries.


October 27, 2020
2:00 pm - 3:00 pm
Event Category:


Jolene Schalper
Cell (406) 750-4481