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Customer Development Series – Move Customer and Tourist to Advocates
October 27, 2020 @ 2:00 pm - 3:00 pm
From Mere Satisfaction to Real Advocacy
I have an issue with the word “satisfaction”. Since when is being “satisfied” a good thing? It’s a mediocre achievement. You want ecstatically happy customers, evangelists and zealots that tell you everything they love. You want passion – not satisfaction, especially in todays’ retail environment. Gain from customer feedback. As a small business owner you rely on word of mouth marketing — do you want just “satisfied” customers?
By being able to move customers from being simply satisfied to delighted, then to advocacy — the benefits are enormous.
Register here – https://growgreatfallsmontana.org/the-wold-series/
Can’t commit to these days/times? No problem! Sign up and we’ll send you links that you can watch the sessions at your convenience.