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Customer Development Series – Set-up the Customer Experience
October 22 @ 2:00 pm - 3:00 pm
Customer experience (CX) is the sum of all experiences at various touch points a customer has with a supplier of goods and/or services over the duration of their relationship with that supplier.
The sales and customer service experience begins when a customer picks up the phone or walks in the door.
Customers scrutinize how they are treated after the sale as much as they evaluate a business while making the decision to buy. They are closely watching how every situation is handled, especially the difficult ones.
- Each team member is an extension of the sales and customer experience
- Develop a team with a “no matter what it takes” attitude
Register here – https://growgreatfallsmontana.org/the-wold-series/
Can’t commit to these days/times? No problem! Sign up and we’ll send you links that you can watch the sessions at your convenience.